Privacy Policy


The purpose of this privacy notice is to explains how Autolease Ltd protects and makes use of the information you give the company when you use this website.

The policy was updated on 15/09/2020

We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this privacy notice from time to time by updating this page in oder to reflect changes in our data processing. You should check this page from time to time to ensure that you are happy with any changes.

Who we are

Autolease Ltd provides services to members of the public and businesses in respect of motor vehicle leasing.

Autolease Ltd registered address

c/o Groucott Moor, Lombard House, Cross Keys, Lichfield, Staffordshire, WS13 6AU


t: 0333 305 7545

e: [email protected]

Company #


ICO Registration #


Data Controller

Autolease is the data controller who will process customer data (name, address, identification data and financial data). This data is collected from a customer in order to facilitate their leasing of a motor vehicle.

Processing of customer data collected by one of our suppliers (e.g. Visitor Chat) on behalf of Autolease for the purpose of facilitating the lease a motor vehicle.

For example: customer data may be processed as audio data (live phone call, call recordings), as text Email or in paper/ electronic image format (customer proof of identity documents).

Data Processor

Customer data collected on behalf of motor vehicle finance provider companies (lenders) and or motor vehicle insurance providers, in order to facilitate their approval of an application for vehicle leasing and motor vehicle insurance. This data may be in audio format, electronic text or even in paper/ electronic image format for example: customer proof of identity documents and financial data including credit checks.

The personal data we collect about you

Website visits (Non-anonymised web tracking)

If you visit our site we may collect the following:

  • IP Address
  • Location
  • Browser
  • Type of device used
  • Operating system
  • This information helps us understand our site usage and allows us to make improvements, for example if lots of people access the site using their mobile phones, we may invest in developing our mobile application to improve customer experience. None of this data can be tracked back to you – it is anonymised and used solely for analysis
  • Personal Information
  • If you subscribe with Autolease or create an account with Autolease in order for us to provide you with the goods/services you are applying for, we will collect the following:
  • Data we collect
  • Name
  • Date of birth
  • Address, and address history including postcode
  • eMail address
  • Phone number
  • Driving licence
  • Proof of identity documents (ie. supporting documents for personal identification such as Passport and proof of address
  • Employment Details
  • Payment details including your card and account details
  • Past insurance details including past claims, motor convictions and previous accidents
  • If you use Social-Sign up to create and account and/or subscribe some of the information will be automatically be collected from the Facebook or Gmail account you sign up with.
  • Data we may collect from third parties
  • Personal identity
  • Credit history
  • Entitlement to drive
  • Third parties we collect your data from
  • DVLA
  • SmartSearch
  • CreditSafe

Information used to approve your account

  • Autolease will perform a number of qualification checks to verify that you are eligible for our products and services
  • Identify and document checks
  • Facilitate motor vehicle lease quotations
  • In some instances we may be required to conduct a soft credit check to retrieve your credit score and inform us of your credit history. This does not show up on your credit history.
  • These qualification checks are performed by third party sources such as suppliers chosen by Autolease, anti-fraud databases, credit reference agencies, and the DVLA.
  • Marketing
  • If you have opted in to receiving marketing material, Autolease will contact you from time to time by telephone, post, e-mail or SMS to keep you informed with news, products or services, together with carefully selected offers or promotions which we feel may be of interest to you. If you do not want to receive any further marketing material, please contact us at [email protected] or select the unsubscribe feature from any marketing material you have received.
  • Lease Agreement Information
  • We retain all data relating to any lease enquiry or agreement you enter with Autolease. This includes vehicle information, dates and times, delivery details and additional drivers. Sometimes we may ask you to perform an additional affordability check before we can approve a lease. We will also collect insurance information relating to your booking including policy number, a copy of your certificate and any insurance claims you make while leasing from Autolease.

How we use Customers’ information

The personal data we hold about you will be processed by our staff and systems in the United Kingdom. Your information may be passed to third parties, where required, to provide the goods/services you have applied for, as well as where there is a legal obligation for us to provide third parties with this information e.g. The FCA or The Police, to prevent, detect, investigate and prosecute fraud and alleged fraud, money laundering and other crimes, and to confirm your identity.

We will use your data to process your application for goods/services provided by us. This processing will include some or all of the below:

  • Personal or Business identity qualification
  • Facilitating a lease quotation
  • Meeting our regulatory obligations
  • For the legitimate interests of the data controller
  • Maintaining effective operational systems
  • Quality control and training
  • We may conduct after-transaction surveys, via an independent third-party survey company
  • Data analysis software, to perform analysis on anonymised data
  • Marketing software, to manage our mailing lists and promotions
  • To handle enquiries and complaints: It is in our interests to make sure that complaints are investigated so that our customers receive a high standard of service and we can prevent future complaints.
  • To transfer your information to or share it with any organisation your account has been or may be transferred to following a restructure, sale or takeover of Autolease Ltd or any of our trading styles

Third Parties We share your data with

Autolease may at times use trusted third parties to process some of your data. We share your data with the following Data Processors –

  • Insurance partners and claim processors; to administrate your insurance policy and any claims
  • Payment processors; to process payments relating to your lease
  • Fleet management company, to manage vehicle logistics and deliveries
  • Vehicle suppliers/owners, who may need to contact you in relation to your lease
  • Some of your data may be passed to our supplier to allow us to improve our products and services
  • Identity and anti-fraud services, to verify your identity and approve your account
  • Anyone who contacts us on your behalf with your consent, such as family, friends, lawyers
  • Third-party email marketing company to run marketing campaigns
  • If you consent to us marketing to you, and we run a marketing campaign, some of your data may be passed to this provider
  • Service providers; such as Google and Microsoft for internal correspondence
  • The Government, local councils, and regulatory bodies, to ensure we meet our regulatory and legal requirements
  • Debt-recovery and vehicle-repossession firms; to help manage arrears and trace stolen vehicles
  • All processing of your personal data is justified using at least one of the following lawful bases:
  1. With your Consent
  2. To satisfy a Contract
  3. It is Autolease’s Legal Obligation
  4. It is a Vital Interest
  5. It is a Public Task; or
  6. It is in Autolease’s Legitimate Interests
  7. Profiling and Automated Decision Making (ADM)
  • Autolease performs Profiling and Automated Decision Making using the data you provide us when creating your account. The Automated Decision Making determines your eligibility to use our services (and the insurance provided by our partners) based on a set of internal and contractual rules. We regularly review, test, and update this algorithm. You have the right to object, challenge, or request a manual review of any decision made using ADM. The Profiling uses machine learning to predict your risk profile and to predict your behaviour on the Autolease site. This helps us understand your demands and needs and allows us to offer a lease that suits you.

Data Retention

Autolease will retain your personal data for as long as is needed to fulfil the purpose we collected it for.

Once we no longer require the information for the specified purposes for which it was collected or the purposes outlined below, we would either anonymise or delete the information. We would not retain personal information in an identifiable format for longer than is necessary.

Other determinants on the length of time that we retain your personal information are:

  • The need to use your personal information to establish, bring or defend legal claims.
  • The requirement by law for us to hold your personal information for a longer period, or to delete it sooner.
  • Your decision to exercise your right to have the information erased (where this applies).
  • We might anonymise your personal data for analytical purposes – and this anonymised data may be retained indefinitely.

Your Rights

  • The GDPR provides the following rights for individuals:
  • The right to be informed about the collection and use of your personal data
  • The right of access to a copy of you’re the personal data we hold about you free of charge
  • The right to rectification of any inaccurate personal data we hold about you
  • The right to erasure of the data we hold about you. This right only applies in certain circumstances.
  • The right to restrict processing (i.e. to request that we limit the processing of your data)
  • The right to data portability – to receive a copy of your data in a structured and commonly used format
  • The right to object to the processing of your personal data
  • Rights in relation to automated decision making and profiling
  • Please contact us if you would like to invoke any of these rights.

Enquiries & Complaints

  • Should you wish to make a complaint, you can do so by sending an email to [email protected]
  • Should we not handle your validated request within 30 days, you have the right of referral to the ICO by contacting them here

Confidentiality and Security

We are committed to ensuring that your personal information is secure and that we will not disclose it to anyone not specified in this policy unless:

  • Compelled by law to do so
  • Where there is a duty to the public to disclose
  • Where disclosure is made at your request
  • In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect.
  • Our security measures are continually improved in line with technological developments.

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is downloaded and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use cookies and similar technologies to enable services and functionality on our site and to understand your interaction with our service. By clicking on accept, you agree to our use of such technologies for marketing and analytics. See our Privacy Policy