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Monday to Friday 08:30hrs to 17:30hrs
We aim to review and complete all applications within 24 business working hours. Please see opening hours.
For all personal leases, we require a valid UK or EU driving licence, a passport and a Debit or Credit Card.
For business leases, we will require company name, address and main contact details.
This can vary depending on the availability from the manufacturer, however, we aim to deliver a vehicle within 10 working days from the point or order.
Unfortunately not, as we do not hold physical stocks of vehicles on site. Nearly all of our vehicles are specifically ordered for every client.
Once the Lessee (customer) has signed a “Lease Order” form and paid the initial rental, the Lease becomes active and the Lessee is liable for all rentals due under the Lease Order.
The vehicle can be returned prior to the Lease End Date, however, all remaining rentals due, along with any other costs associated with the Lease termination must be satisfied by the Lessee.
Please contact us if you require further clarification
Most of our vehicles are pre-ordered to a standard manufacture specification. This allows us to attract volume related discounts that we can pass on to you as the end user. So whilst these are new vehicles, they will have already been pre-registered which prevents factory options being added.
Customers are able to choose colours from the colours available of the pre-ordered stock.
The process is simple:
Once a Lease Order form has been signed an order cannot be cancelled.
All rentals due, as set out in the Lease Order, must be satisfied by the Lessee.
Please contact us if you require further clarification.
Please let us know by contacting us here and informing us of your requirements. If it’s not listed, we will do our best to source the vehicle of your choice. We have a great network to explore on your behalf. Let us do the hard work by searching and use our purchasing power to offer it at the right price.
We will endeavour to support all overseas requests. This can be confirmed at the time of ordering the vehicle.
Yes, subject to your existing lease being in good order – Please contact us directly in order for us to set up a multiple vehicle account.
We will endeavour to support any lease extension request. Please note that in certain instances we may not be able to extend and therefore you should not assume that a lease will unilaterally be extended.
We will only deliver your vehicle to a “linked” address. A linked address can mean your home, work or employees address.
Please contact us at the time of order and we will endeavour to accommodate you collecting your vehicle.
Please use our Delivery calculator to establish this cost. You can find this be selecting “more information” on any of the vehicles we have published on our website. Please note that we will also charge for collection at the end of the lease term. You do have the option to collect or return the vehicle yourself from our Head Office in South Derbyshire.
We request regular mileage updates from all of our customers to help manage the mileage a vehicle consumes. Should a vehicle over run the expected or actual mileage limit agreed, a charge will be levied to reflect the vehicle useage. This charge varies depending on the make, model and excess mileage incurred. This charge can be clarified at the time of booking. If you have any doubt please contact our team.
Please contact and notify your insurance provider as soon as possible who will be able to advise you on the next steps and advise on repairs.
You must contact a member of the Mojo team within 24 working hours.
It is important to note that all repairs must be carried out by a BSI Kitemark approved repairer.
Please note that the vehicle will remain on hire whilst off the road being repaired or waiting for a financial settlement from your insurance provider if the vehicle has been deemed a “total loss”.
No – This would be a breach of the lease agreement and could lead to the lease being terminated, with the hirer being liable for all remaining rental charges due.
We will contact you towards the end of your lease to arrange collection of the vehicle on an agreed date and time. If you have ordered a replacement vehicle, we will seek to exchange the vehicles at the same time for convenience.
All scheduled servicing is included within the lease rate quoted, unless specifically stated. It is the lessee that is responsible for ensuring the vehicle is maintained to the frequency and standards set out by the vehicle manufacturers’ recommendation. Please get in touch with us to book your vehicle into the appropriate repair agent. If you have any questions, please contact us.
Fair wear and tear is included within the lease rate quoted. The hirer is, however, responsible for replacing tyres due to damage and/or puncture repair costs (including call out costs).
Mojo vehicles operate on short-term leases, which means the vehicle is likely to have more than one end user. Due to this, we have a strict non-smoking policy. We may levy a fine for any hirer that disregards this policy.
Yes – All of our vehicles will have a manufacture warranty.
We conduct a number of checks (none of which affect your credit score) and we will require proof of address and photographic evidence. In addition to this, we do require proof of income, so request either three months payslips or three months bank statements in the absence of payslips:
Photographic identification required:
Minimum age limit of 22 and the driver must have held a full UK driving licence for at least 12 months.
Regrettably, we are unable to hire a vehicle to you if you have:
We do take a deposit, which is fully refundable subject to all invoices being fully satisfied at the end of the lease period. The value of the deposit is published on our website detailed within the vehicle order form. If you have any questions, please contact us.
We endeavour to process refunds within 24 hours, however, refunds can take up to 5 working days to be processed to your bank.
The following is included:
We apply a £55.00 fee which is taken on the initial rental. This contributes towards the cost we incur for the 1st vehicle registration fee and the administration costs for creating your account.
An initial payment (detailed in the rental plan subscribed to) is taken at least 5 working days prior to the rental commencing. The recurring monthly rental charges are then taken on or around the 28th of each month by direct debit.
We’re committed to ensuring our lease payments are not putting you in any financial difficulty.
If you’d like to discuss this with our team, please contact us as soon as possible to discuss your options. This could be setting up a payment plan, swapping your car for a cheaper option, or ending your booking (a cancellation fee may apply).
Please note that regularly missing payments without contacting us could affect your credit score and may lead to the car being recovered.
If you feel like you’re experiencing financial difficulties and need advice, please visit the Citizens Advice Bureau here.
If we receive a fine for a vehicle you have hired from us, we will charge an administration fee of £45.00+ VAT. Many local authorities no longer allow us to transfer liability to the hirer, therefore, to prevent the value of the fine escalating due to non-payment, we pay the fine immediately.
Examples of fines (but not limited to) are: